Refund policy

Thank you for your purchase from [Your Shop Name]! We take pride in creating high-quality, handmade dolls. Please review our return policy carefully:

No Returns or Exchanges

Due to the nature of our handmade products, we do not accept returns or exchanges for any reason other than damage incurred during shipping.

Damaged Items

If your doll arrives damaged, please contact us within 7 days of receiving your order. We will require photographic evidence of the damage to process a replacement or refund.

Shipping Issues

If you experience any issues with shipping (e.g., delays, lost packages), please reach out to us, and we will do our best to assist you.

Customer Satisfaction

We want you to be happy with your purchase. If you have any concerns about your order, please reach out to us, and we will work with you to address them.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bosdollmaker@gmail.com